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Frequently Asked Questions

Good Stuff to Know

FAQ

How much space do I need for a party?

Roughly an area the size of a living room for a party with a dozen kids.
The number of guests will determine the space you need.

 

What is the show like?

All shows are fun, educational and completely interactive. The birthday child will be the featured assistant, but everyone at the party participates in our unique reptile experience. The kids will learn fun facts about our animals and towards the end of the show, all the kids and adults will get to pet and pose for photos or video with the reptiles.

 

How can I be sure my event is booked?

We take the stress and anxiety out of booking entertainment for an event. We keep you updated (and worry-free) from start to finish!

You will receive a confirmation email the minute you book online. That confirmation affirms your appointment is secure and logged in our system. In addition, we will send you follow-up email and text reminders beginning 10 days before your appointment date/time. So relax, plan your party and enjoy the peace of mind of knowing the kid's entertainment is in good, professional hands.

 

Can I have a party at a park or a venue?

Please check with the venue or park authorities and get permission before you do anything.

Most public parks and pavilions do not allow "exotic" animals, like reptiles on their premises. Some parks and party facilities might ask for special liability insurance certificates and/or exhibit permits, which we do not require since our animals are harmless.

If a Certificate Of Insurance (COI) or a permit is required at your location, we cannot provide our services.

 

Can I reschedule my event?

YES — You can reschedule your event at any time. Simply browse our calendar for a new date/time that we have available. Then, reply to the confirmation you received and tell us the new date/time you have chosen. We will promptly reschedule your event and transfer your deposit to the new date/time. A notice of the change will be sent to you.

 

What is your cancellation policy?

You may cancel your appointment at any time. Deposits are 100% refundable. However, the scheduling system will only provide the option to issue a deposit refund when an appointment is canceled 240 hours (10 days) before the appointment date & time. Refunds cannot be processed if you wait and cancel the week of the show.

 

Can I change the start time after I book a weekend party?

NO — Saturday and Sunday are busy days with appointments back-to-back with no time in between, so we cannot change starting time on weekends. Parents plan their weekend events around the times we display on our scheduling system.

We have a little more flexibility on WEEKDAYS and (sometimes) can change start time.

 

Do I need to provide anything, e.g. tables?

No, thank you. We bring everything we need to perform the show.

 

Can I have the party outside?

SUMMER MONTHS
If the outside temperature is above 90 degrees, the event should be held indoors, or under a canopy, as direct sun and extreme heat are harmful to the reptiles and very uncomfortable for the kids. — We only need a living room-size area to perform the show inside.

WINTER MONTHS
Only if the weather is 60 degrees or higher!


What is the petting zoo?

The petting zoo is an activity towards the end of the show, where the children can touch, pet and pose for pictures with the animals

 

How much time do you need to setup?

Set up is quick. — We will arrive shortly before your scheduled time (around 10 minutes before), bring the reptile travel cases to the party area and the show should start right away. The kids will start buzzing with excitement the moment we pull up.

 

Are you okay with stairs?

If you are hosting an event in a location where stairs are involved, please have some one available to help in order to start the show on time.

 

When should I start the party?

Guests are rarely on time, so moms typically start the party 30-minutes before our scheduled arrival time. Kids can play games and have snacks during the first 30-min of the party and have My Reptile Guys scheduled to come when all guests are surely present.

 

How much notice do you need for a party?

We book up quickly, especially on weekends, so please try to book your party as early as possible. Our scheduling system provides the dates and times we are available in real-time. Parents typically book birthday parties 3 to 4 weeks in advanced. Schools schedule their camp programs months in advance.

 

What is the best age group for a reptile party?

All shows are age-appropriate — We adjust shows to fit the age group and the number of children.

 

Questions?

Our customer support staff is available Monday thru Friday | 9:00 am ~ 5:00 pm. EST

We pride ourselves in providing prompt, personal assistance to all our customers. Contact us during normal business hours and we'll be glad to answer your questions in a timely manner.

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