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Frequently Asked Questions

Frequently Asked Questions

FAQ

How much space do I need for a party?

Roughly the size of a typical living room for a party of 15 kids.

 

Do I need to provide anything, e.g. tables?

No, we bring everything we need to perform the show.

 

Can I have the party outside?

SUMMER MONTHS
If the outside temperature is above 90 degrees, the event should be held inside, as direct sun and extreme heat are harmful to the reptiles and very uncomfortable for the kids. — We only need a living room-size area to perform the show inside.

WINTER MONTHS
Only if the weather is 60 degrees or higher!

 

Can I have a party at a park or a venue?

Please check with the venue or park authorities before you do anything.

Most public parks and pavilions do not allow "exotic" animals, like reptiles on their premises. Some venues and party facilities will ask for special liability insurance certificates and/or State exhibit permits, which we do not require since our animals are harmless.

If insurance is required at your location, we cannot provide our services.

 

Can I change the start time after I book a show?

NO --- On weekends, we have appointments back to back with no time in between, so we cannot change starting time. Parents plan their weekend events aound the times we provide:

11:00am - 2:00pm - 5:00pm


What is the petting zoo?

The petting zoo is an activity towards the end of the show, where the children can touch, pet and pose for pictures with the animals

 

How much time do you need to setup?

Set up takes no time. --- We will arrive shortly before your scheduled time, bring the reptile cases to the party area and the show should start right away. The kids will start buzzing with excitement the moment we pull up.

 

Are you okay climbing stairs?

We have carts to transport the animals from our vehicle to the party area --- If stairs are involved, please have some one available to help, in order to start the show on time.

 

When should I start the party?

Moms typically start the party 30-minutes before our scheduled arrival time. Kids can play games and have snacks and have My Reptile Guys come when all guests are surely present.

 

Can I reschedule my event in case of rain?

You can reschedule your event at any time. Simply browse our calendar for a new date/time that we have available. Then, send us an email and tell us the new date/time you have chosen, and we will gladly reschedule your event and transfer your deposit.

 

How much notice do you need for a party?

We book up quickly, especially on weekends, so please try to book your party as early as possible. Parents typically book birthday parties 3 to 4 weeks in advanced.

 

How will I know if my event is booked?

We take the stress out of party planning. We keep you informed (and worry-free) from start to finish!

You will receive a confirmation email the minute you book online. In addition, we will send you several email and text reminders starting 10 days before your appointment date to give you the peace of mind of knowing your event is under control.

 

What is the best age group for a reptile party?

All shows are age-appropriate - We always adjust any show to fit the age group and need of the children.

 

Questions?

Our customer service staff is available Monday thru Friday | 9:00 am ~ 5:00 pm. EST

We pride ourselves in providing prompt, personal assistance to all our customers. Send us an email, a text message, or a voice mail during normal business hours and we'll be glad to answer your questions in a timely manner.

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